Digital Customer Experience & CRM
Digital Customer Experience & CRM
A bespoke customer journey builds stickiness and loyalty for your brand.
LEAP understands the importance of offering connected, personalized experiences throughout every interaction in today’s customer journey. We partner with you and your team to develop strategies that leverage digital technologies, customer data, and analytics in support of your digital customer experiences and CRM goals.
CRM Strategy & System Selection
Evaluate CRM platforms and digital touchpoints, then support implementation and integration of system enhancements or replacements.
Customer Journey Mapping
Structured review of your customer journey, with recommendations to optimize the digital customer experience.
Omnichannel Experiences
Strategies to optimize customer-facing channels for seamless and consistent experiences across multiple digital channels.
Data Analytics
Support the design and development of Big-data strategies that deliver insights for your business.
CASE STUDIES
We deliver smart technology solutions when compliance matters. Just ask our clients.
